This Privacy Notice applies to any website managed by SCILIF s.r.o. and affiliated companies to which this Notice is attached. Therefore, if any website managed by SCILIF or affiliates will differ their statements, then those differences will be included in the separated Privacy Notice, posted on its home page.
Handling of Personal Information
To protect personal information, SCILIF s.r.o. and affiliated companies will strive to properly deal with and protect personal data while complying with the laws, guidelines applied in each country, by setting up various regulations regarding the handling of personal information.
Information We Collect
SCILIF may collect personal information directly from you, such as when you register for news and information, contact us online or submit forms through our sites. SCILIF s.r.o. is the controller of your personal information and where the processing of personal information is also undertaken by other affiliated companies, they are joint controllers with SCILIF for your personal information. We may also collect personal information from third parties or automatically through your use of the sites.
For the purpose of this Notice, “personal information” means any information that identifies, relates to, describes or is capable of being associated with an individual person, including similar terms such as “personal data” or “personally identifiable information” and "sensitive personal information" means any personal information unauthorized disclosure or misuse of which may jeopardize the rights or property of, or is likely to damage the reputation or physical mental health or lead to discriminatory treatment of the individual concerned, or as otherwise defined under applicable law.
Information Collected Directly
We collect information (including sensitive personal information, where applicable) that you provide to us or share on the sites, including:
Registration Information and Requests
Many of our sites and other information available on our sites can be accessed without registering. However, you will be required to register in order to use or access some of our services. The information that we collect will vary depending upon the context of your request, but for general inquiries, we require your first and last name and contact information, such as address, telephone number and email address and other relevant information relating to your request. Generally, fields marked with an asterisk are mandatory for processing your inquiry or your registration, other details are optional.
When you email us, call us or contact us, we maintain records about our interactions and communications with you.
Customer Service and Support
We also maintain records related to customer support and customer service-related requests, including the nature of the request, in order to process questions or comments directed to our customer service team, or to settle complaints. For questions or comments directed to our customer service team relating to an order or invoice, or in the event of a product complaint, we may require additional information about the product, for example, product size, time and place of purchase and additional information about previous inquiries.
Comments and Content
Some areas of the sites may allow you to comment, share or post other content. When you view this content, we keep a record of our content and it may be viewable by other users of the sites. You may ask us to remove such content as set out below.
If you purchase products from us directly, for example from our online stores, we will require additional information, such as billing and delivery address, and bank and/or credit card details. When you use our online store, we will use personal information to process contracts and orders that you have placed through our website, any inquiries relating to contracts and orders, as well as assess your creditworthiness when purchasing a product, for which we may contract a third-party service provider. When you purchase a product, we may contact you in order to ask you for your opinion on the purchase or the product.
Business Relationship Information
We work with external professionals, contractors, suppliers, experts, consultants and others in the operation of our business. For example, when we deliver our services and otherwise make our products and services available, we may engage with suppliers, contractors, consultants and others who provide services or products to us. We also engage with customers and partners related to the provision of our products and services. We may collect information through these third parties. We collect information such as business contact information, accounting and payment related information and other information related to our business relationship with a third party. We may also conduct due diligence and background checks subject to applicable law to ensure the reliability of third parties with whom we conduct business.
Automatically collected information
MONITORING OF COMMUNICATIONS
With your consent and subject to applicable laws we may monitor and record your calls, emails and other communications with us. We do this for a variety of purposes which include the following: to maintain the security of our communications systems and procedures, for quality control and staff training purposes, fraud detection and prevention, and when we need to see a record of what has been said between us. We will also monitor for regulatory compliance (where applicable) as well as crime prevention and detection purposes.
How we use your information
SCILIF uses personal information we obtain for the following purposes. In addition, whenever we acquire personal information for a purpose not described below, we shall clearly indicate the purpose each time it is acquired.
If personal information is used beyond the scope of the purpose specified in advance, the new purpose shall be notified to the person concerned and the consent of the person concerned shall be obtained, except in cases that fall under exceptions specified by laws and regulations.
Personal information of customers
The term refers not only to those to whom we have already provided products or services, but also all to whom we have the potential to provide products or services.
- To provide information on the products and services of SCILIF and on new products and services of SCILIF;
- To provide after-sales information and services related to the products and services of SCILIF;
- For research and analysis related to product development and service improvement, such as usage status and satisfaction surveys of products and services of SCILIF;
- For delivery and construction of products and services of SCILIF;
- To contact regarding SCILIF events, campaigns, lectures, etc.;
- To contact regarding SCILIF contests;
- To respond to various inquiries from customers;
- For fulfillment of various contracts with customers;
- In order to communicate with customers about business negotiations and meetings;
Personal information of business partners
Including suppliers, subcontractors, joint research and development associates, and persons who have exchanged business cards or interviewed with SCILIF employees
- In order to make various business contacts with business partners;
- For fulfillment of various contracts with suppliers;
- To contact our business partners for business negotiations and meetings;
- In order to provide the necessary information to collaborate with business partners on joint research and development of products and technologies;
- To provide information on products and services of SCILIF companies and on new products and services of SCILIF companies.
Our legal basis for processing your information
We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.
Where we keep and process your information
We might transfer and store the information we collect from you outside the European Economic Area (EEA). It may be processed by staff or our suppliers outside the EEA. When we do this we aim to make sure the information is secure and properly protected.
Keeping your information safe
We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between SCILIF and any recipient organizations.
Whom we share personal information with
We may share your personal information with:
- SCILIF employees who require it to perform their jobs.
- Organizations that support the products or services we provide to you.
- Anyone you give us permission to share it with.
- Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.
- We will never sell your personal information and we take steps to keep your details safe and secure.
Where applicable you may have the following rights over your personal information:
REQUEST A COPY OF THE INFORMATION WE HOLD
You can access the personal information we hold about you. To do so please contact us by email at email@example.com. There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.
ASK US TO NOT USE YOUR INFORMATION
If for any reason you do not want us to hold or use your information please contact us by email at firstname.lastname@example.org. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement.
HAVE YOUR INFORMATION CORRECTED
If you think the personal information we hold is wrong contact us at email@example.com and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.
HOW LONG WE KEEP YOUR INFORMATION
We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information please contact us at firstname.lastname@example.org.
HOW TO COMPLAIN
If you need to make a complaint about our handling of your personal information, please contact us directly at email@example.com.
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